Job Description
About the job
As
Head of Support Services you have a country operation focus and
ensure compliance to DRC policies and procedures as well as external
regulation in Yemen. You also contribute to the development of country
strategies, which are translated into action plans and day-to-day tasks. In
close coordination with Regional and HQ counterparts
you provide support and/or technical guidance to country operations
while overseeing country activities.
Your
main duties and responsibilities in more details will be:
Management
- Being
core member of Senior Management Team (SMT) - play a key role in strategic
prioritization and decisions making process on daily bases
- Lead
and manage the support managers (including people planning, performance,
well-being and development)
- Manage,
deliver and report on support services in-line with the program
prioritization
- Establish
high performing support teams ensuring high-quality approaches are
maintained
- Develop
and improve operational approaches, compliance and systems
- Responsible
for the strategic development, management and implementation of the
support operations
- Ensure
appropriate technical support is available to programs, in line with
organizational priorities
- Ensure
support for annual planning and review processes
- Direct
responsibility for ensuring that the DRC Programme operates in accordance
with DRC’s support function guidelines
- Develop
strategic approaches to ensure high level of legal compliance is ensured
throughout country operations
Operational Management
- Support
the Country Director and the Senior Management Team (SMT) in liaising with
donors and authorities, especially as relates to issues of compliance,
registration, and audit
- Oversee
the operational support units for the country by providing strategic
leadership and technical support to the areas under his/her supervision
- Supervision,
audits and controlling and implementation of corrective actions related to
DRC’s operational standards within support area.
- Ensure
that DRC retains and continually develops its operational capacity to
provide rapid emergency response in particular within its procurement and
logistics capacities
- Ensure
that DRC support services continually adapt in-line with DRC’s geographic
footprint, operational capacity, and program strategy
- Ensure
that Area Offices are provided appropriate support from Country Office
support services teams
- Develop
a risk management plan for the country that identifies the major
financial, legal, operational risks and implement a mitigation strategy
- Ensure
that all administrative and legal-related systems are accurate and maintained
- Work
to build the capacity of the operational support staff throughout the
operation though frequent in-service training sessions and mentoring
support
- Contribute
to the development and implementation of DRC’s global development
initiatives
DRC Dynamics (ERP)
- Develop
strategic planning to ensure increased level of systematic learning and
development of staff in regard to ERP functionalities.
- Apply
reports and data analytics from DRC Dynamics to improve overall
performance
- Act
as heavy user for most of the Projects & Finance functionalities
About you
To be
successful in this role we expect you to posses the following:
Required
- Master's
degree in political science, international development, economics or other
relevant field. Bachelor’s degree with demonstrated experience in similar
position may be considered.
- At
least 7 years' experience in relevant field
- At
least 4 years' experience with people management
- Experience
in a similar role in an international NGO
- Experience
in leading/supporting change management processes
- Proven
leadership skills and a competence in people management
- Proven
operational management experience and capability, including in conflict areas
- Proven
significant financial, information and systems management experience
- Significant
experience in procurement and tender processes
- Understanding
and experience of institutional fundraising
- Understanding
of the context and sensitive to the cultural dynamics
- Experience working in an ERP
system
- Experience in capacity building
of national colleagues as well as partners
- Proven written and spoken
English language skills
Desirable
- Arabic is considered an asset
In
this position, you are expected to demonstrate DRC’ five core
competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient
process.
Collaborating: You
involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for
innovation.
Communicating: You
listen and speak effectively and honestly.
Demonstrating integrity: Upholding and promoting the highest standards of ethical and
professional conduct in relation to DRC’s values and Code of Conduct, including
safeguarding against sexual exploitation, abuse and harassment.